Terms of Service

1. Introduction & Acceptance of Terms

Welcome to Outreach Magic. These Terms of Service (the "Terms") govern your access to and use of the Outreach Magic agent skill, relay infrastructure, and portal at https://app.outreachmagic.io, and associated services (collectively, the "Service"). The Service is provided by Systems Method LLC ("we," "us," or "our").

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

2. The Service: Outreach Data Layer

Outreach Magic provides an agent skill and relay infrastructure that syncs outreach events from connected sequencers into a local SQLite database on your machine. Your AI agent and your team query that local database directly. As detailed in our Privacy Policy, we process account, relay, and billing data to operate the Service. We do not host a centralized copy of your lead pipeline for you to log into as a dashboard product.

Where you connect third-party sequencers or tools, you control what data is sent to our relay. We act as your Data Processor for that relay traffic and for account-related data, not as the owner of your outreach records stored locally on your device.

3. User Accounts

Eligibility: You must be at least 18 years old to use the Service.

Registration & Security: You agree to provide accurate registration information and are responsible for safeguarding your account password and all activities that occur under your account.

4. Data Rights and Intellectual Property

You Own Your Customer Data: You retain all ownership rights to the outreach data you sync, store locally, or connect through the Service ("Customer Data"), including lead records and event history in your local database.

License You Grant to Us: To operate the Service, you grant us a worldwide, non-exclusive, royalty-free license to receive, process, store, and transmit relay events and account-related data. This license is strictly for providing, maintaining, securing, and improving the Service for you (for example, routing webhooks, enforcing plan limits, billing, and support). It does not grant us ownership of your local pipeline database.

We do not sell your Customer Data, and we do not pool or share your Customer Data with other customers.

Our Intellectual Property: We retain all ownership rights to the Service itself, including all software, code, features, documentation, and branding. We grant you a limited, non-exclusive, non-transferable license to access and use the Service only in accordance with these Terms.

Feedback: You grant us a perpetual, worldwide, irrevocable, royalty-free license to use any feedback, suggestions, or ideas you provide about the Service without any obligation to you.

5. Acceptable Use Policy

You agree not to:

• Use the Service in violation of any applicable laws, including data privacy laws (e.g., GDPR) and anti-spam laws (e.g., CAN-SPAM).
• Upload or connect any data for which you do not have the necessary legal rights or consents.
• Upload any "sensitive personal information" as defined by applicable law (such as health information, financial account numbers, or government IDs), unless we have expressly agreed in writing to process such data.
• Resell, rent, or lease access to the Service.
• Attempt to bypass or disable any security or technical protections of the Service.
• Reverse-engineer, decompile, or attempt to discover the source code of the Service.

We reserve the right to investigate any violation of this Acceptable Use Policy and to suspend or terminate access where appropriate.

6. Fees, Payments, and Subscriptions

Subscriptions & Auto-Renewal: The Service is offered on a subscription basis. Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings. You authorize us to charge your payment method on a recurring basis for the applicable fees.

Payment: You agree to provide current, complete, and accurate payment information. We may suspend or terminate your access to the Service for failed or overdue payments.

Refunds: All fees are non-refundable, except where required by applicable law or as expressly stated by us in writing.

Price Changes: We may change our fees and subscription plans from time to time. If we do, we will provide at least 30 days' notice before the change takes effect. Your continued use of the Service after the effective date of the price change constitutes your agreement to pay the updated fees.

7. Termination

Termination by You: You may cancel your subscription at any time through your account settings. Your cancellation will be effective at the end of your then-current billing period, and you will continue to have access to the Service until that date.

Termination or Suspension by Us: We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You breach these Terms or our Acceptable Use Policy,
• You fail to pay any fees when due, or
• We reasonably believe your use of the Service may cause harm, legal liability, or disruption.

Upon termination, your right to use the Service will cease. We may retain and use certain data as required or permitted by law and our Privacy Policy.

8. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPLICITLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100) OR (B) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Systems Method LLC (doing business as Outreach Magic), and its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your use of the Service,
• Your violation of these Terms, or
• Your violation of any third-party rights, including intellectual property or privacy rights.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved solely by binding, individual arbitration administered by the American Arbitration Association ("AAA") in Denver, Colorado, in accordance with its applicable rules.

YOU AND OUTREACH MAGIC EXPRESSLY WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE PROCEEDING.

Nothing in this section limits either party's ability to seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its rights pending final resolution of the arbitration.

12. Publicity and Use of Name and Logo

Use of Name and Logo: Unless you notify us in writing that you do not wish to be identified as a customer, you grant us a limited, non-exclusive, royalty-free license to use your company name, trade name, and logo (collectively, "Customer Marks") to identify you as a customer of the Service on our website, in slide decks, in online and offline marketing materials, and in customer lists.

Brand Guidelines: We will use Customer Marks in accordance with any reasonable brand guidelines you provide to us in writing.

No Endorsement Implied: Our use of Customer Marks is limited to identifying you as a customer. We will not state or imply that you endorse the Service beyond your status as a customer, unless we have your prior written consent (for example, for case studies or testimonials).

Opt-Out: You may revoke our right to use your Customer Marks for publicity at any time by providing written notice to support@outreachmagic.io. We will use commercially reasonable efforts to stop future public use of your Customer Marks within a reasonable period after receiving your notice.

13. General Terms

Entire Agreement: These Terms, together with our Privacy Policy and any applicable order forms or subscription terms, constitute the entire agreement between you and us with respect to the Service and supersede any prior or contemporaneous agreements, communications, or understandings.

Changes to Terms: We may modify these Terms from time to time. If we make material changes, we will provide notice (for example, by email or through the Service). Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

Assignment: You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Force Majeure: We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, labor disputes, supply shortages, war, terrorism, riot, or governmental action.

Contact: For questions about these Terms, please contact us at support@outreachmagic.io.